HP Customer Service-Finale: Simple is too Simple

A computer, to the best of my knowledge runs on some sort of electrical power.
This power can be stored, as in solar power, transferred as in wind or hydro-electric power (harnassing the strength of the underground aquifer), generated by way of movement, you know, Gilligan style on a bamboo bicycle, or, the common method, the power cord. My sister reminded me that it's referred to in the techy world as a Cable. Thus, electricity shooting out of the wall socket or power strip into the 3-prongs along the insulated black cord, er, cable and into the computer by way of the recessed 3-prong innie.

HP Customer Service center folks struggled with some aspect of this new-fangled transference of energy when calls were made to their remote, secret centers.
Twice I received $xx credit for the mishandling and "inconvenience" that was suffered. Haven't seen the credit card bill yet, so I cannot verify this purported credit as of this posting. However, the true suffering wasn't as much a 'pain & suffering' as is often rewarded in civil court, but an insufferable lack of comprehension by the HP Customer Service phone staff.
Nonetheless, to close this post such that we can finally exhale with the knowledge that a wire hanger and a pair of jimmied forks are no longer serving as conductors of Hot electricity from wall to computer, a "North American cable" (again, tech-speak clarification from my schwester) arrived, sans paperwork, sans apology, in an unmarked FedEx padded envelope three days after my last phone conversation. The return address: Tennessee.
Strange that it took three days. I know for a fact that TN is, indeed a FedEx hub, and has been since its inception. Still, it arrived: the correct cable, the true embodiment of an electrically charged, 3-outie, 3-innie, shiny, black, snake.
At last, the sooped-up HP Pavilion is now ready for action. Now, if I can just shut off the Main switch to the house, I can finally detach the tinfoil-coat hanger-fork from the socket and we're ready to roll.